Terms of Service

FrameFlow is provided by Island Films X Photos LTD (trading as Island Films), a company registered in Cyprus under number HE458521, whose registered office is at Sotiraki Markidi 11, Elysia Park Block 10, Flat 402, 8036 Paphos, Cyprus ("we", "us"). These terms are an agreement between us and the studio that creates a FrameFlow account ("you"). By creating an account you confirm you're acting for a business and agree to them. They're written in plain English on purpose. If anything is unclear, email hello@stratex.studio.

1. What you're signing up for

FrameFlow is a CRM for wedding photo and video studios. You may use it to manage your own studio's leads, jobs, contracts, invoices, and client communication, and invite your team to do the same. You're responsible for what your team does in your workspace and for keeping your sign-in details safe. You may not resell, sublicense or relabel FrameFlow.

2. Plans and pricing

• Free: one studio, one user, up to 3 active jobs, with no time limit.
• Studio: the limits removed, as described on our pricing page, for $240 per year per studio.
• Founding studios: where we've granted you the founding offer, you get the Studio plan free for 6 months. When it ends your workspace moves to Free automatically. Nothing is charged and nothing is deleted, but you can't add more than the Free limits allow until you upgrade.

Prices exclude VAT and any other applicable taxes, which are added where the law requires. We may change prices for future billing periods with at least 30 days' email notice; a change never affects a year you've already paid for.

3. Billing, renewal and refunds

The Studio plan is billed annually in advance, by card through Stripe, from Settings → Plan & usage. Your plan renews automatically each year; we'll email you a reminder before the renewal date, and you can cancel any time before then from the same page to avoid it. If a renewal payment fails and still can't be collected after Stripe's retries, we may move your workspace to the Free plan. If you're a founding studio and add a card during your free months, the first charge is on the day they end.

You can cancel any time. Your plan stays active until the end of the year you've paid for, then moves to Free. If you ask within 14 days of your first Studio payment, we refund it in full. Otherwise payments aren't refundable for part-used years, except where these terms or the law say so.

4. Payments from your own clients

For invoices you send your own couples through FrameFlow, you can connect a Stripe account (Stripe Connect Express) and let them pay by card. That relationship is between you, your client and Stripe, under Stripe's terms; Stripe charges its standard processing fee to you. FrameFlow takes 0% of those payments. You can also keep using manual payment instructions (bank, Wise, PayPal) instead, which is the default. You're responsible for your own invoices, taxes and refunds to your clients.

5. Your content and your clients' data

You own your data: client records, contracts, invoices, files. You give us permission to store and process it only to provide FrameFlow to you. We don't sell it, share it with third parties for marketing, or use it to train AI models.

For personal data about your clients, you are the controller and we are your processor. Our Data Processing Addendum forms part of these terms. Our Privacy Policy explains how we handle your own account data. You're responsible for having the right to collect and use your clients' data, and for the contracts and other documents you send them. FrameFlow's starter templates are a starting point, not legal advice.

6. Acceptable use

Don't use FrameFlow to send spam or unsolicited marketing, harass anyone, infringe anyone's rights, store illegal content, or try to break, overload or get around the security of the service. Email sending is rate-limited per workspace. If you seriously or repeatedly break this section we may suspend your workspace; where we reasonably can, we'll warn you first and tell you why.

7. The service

We work hard to keep FrameFlow available and your data safe, and we keep backups, but we can't promise it will be uninterrupted or error-free. We keep improving the product, so features may change. We won't remove a core feature you rely on (leads, jobs, contracts, invoices, client portal) without at least 30 days' notice, and we'll always tell you before making a destructive change to your data.

8. Cancellation and closing your account

You can export your data at any time from Settings. Deleting your workspace yourself from Settings is immediate and permanent, so export first. If you'd rather we close it for you, email us: we keep an exported copy available for 60 days in case you change your mind, then delete it. We may close accounts for a serious breach of these terms, or end the service as a whole with at least 90 days' notice and a pro-rata refund of any prepaid fees, giving you time to export your data.

9. Liability

FrameFlow is provided "as is", as far as the law allows. Neither of us is liable to the other for indirect or consequential loss, such as missed bookings, lost profit or lost revenue. Each party's total liability under these terms is capped at the amount you paid us in the 12 months before the claim (or €100 if that's greater). None of this limits liability for fraud, for death or personal injury caused by negligence, or anything else the law doesn't allow us to limit.

10. Changes to these terms

If we materially change these terms we'll email you at least 30 days before the change takes effect. If you don't agree, you can cancel before then and, for a paid plan, get a pro-rata refund. Continuing to use FrameFlow after that counts as agreement.

11. Governing law

These terms are governed by the laws of the Republic of Cyprus, and its courts have exclusive jurisdiction over any dispute. Before going to court, please email us. Most problems are easier to fix in a conversation.

12. Contact

Support, billing, or legal questions: hello@stratex.studio. We aim to reply within one working day. If you're signed in, the Help button in the top bar reaches us too.